Frequently Asked Questions (FAQs)
Do you offer same-day service?
Yes. We are located right on Daniel Island, which allows us to offer fast—often same-day—service for most plumbing and water heater issues.
What areas do you service?
We proudly serve Daniel Island, Wando, Mount Pleasant, Sullivan’s Island, and Isle of Palms. If you’re nearby, there’s a good chance we can help—just ask.
Do you work on tankless water heaters?
Absolutely. We specialize in tankless water heater repair, replacement, and maintenance, including brands like Rinnai, Navien, and more.
Do you service traditional tank water heaters too?
Yes. We repair and replace both tank and tankless water heaters. We’ll help you decide what makes the most sense for your home and usage.
What if I have no hot water?
“No hot water” is one of the most common calls we get. Causes range from failed heating elements to gas supply or ignition issues. We diagnose the problem quickly and explain your options clearly before any work begins.
Do you provide upfront pricing?
Yes. You’ll receive clear, upfront pricing before work starts—no surprises, no pressure.
Are your plumbers licensed and insured?
Yes. Our technicians are fully licensed, insured, and trained to work on modern plumbing systems and water heaters safely and correctly.
Do you offer warranties or guarantees?
We stand behind our work. If you’re not satisfied with our service or solution, we’ll make it right—or you don’t pay.
Can I use your coupons online?
Yes. Website coupons can be redeemed by mentioning the promo code when scheduling or during your service visit.
Do you install smart leak detection devices like Moen Flo?
Yes. We install and service smart water shutoff and leak detection systems, including Moen Flo, which can help prevent major water damage and may qualify you for insurance discounts.
How do I schedule service?
You can call us directly, use the contact form on our website, or chat with us online. We make scheduling easy and responsive.